KanCare Ombudsman Office

The KanCare Ombudsman office helps KanCare/Medicaid members and Kansas consumers with concerns about getting the services they need through KanCare. In particular, the Ombudsman, staff and volunteers provide assistance to KanCare members in the Home and Community Based Services (HCBS) waiver programs and others who get their long-term care services through KanCare. The Ombudsman’s office provides members with information about the KanCare grievance process and the appeal and state fair hearing processes. 

The KanCare Ombudsman Volunteer Program is designed to help service KanCare members in resolving problems regarding their services, coverage, access and rights. The program is training volunteers in Wichita and the Kansas City Metro area.

To contact the Ombudsman or a volunteer near you call 855-643-8180 or email.

Role of the Ombudsman

The Role of the Ombudsman is taken from the STC 42 (Centers for Medicare & Medicaid Services/Special Terms and Conditions; No. 42) where Centers for Medicare & Medicaid Services (CMS) re-defined the roles and responsibilities in December 2013 for the KanCare Ombudsman.

Important Resources

  • Information from the Ombudsman’s office. This is for KanCare eligibility issues.
  • Information from the Ombudsman’s office. This is for current members with issues regarding benefits and services.