You will receive a review form in the mail 60 days prior to your due date if you are required to return a form. You can also find your due date information using the KanCare Self Service Portal or by calling the KanCare Clearinghouse at 1-800-792-4884. 

Your coverage will end the last day of the month your renewal was due. For example, if your renewal was due on July 17 and you did not submit it on time, your coverage will end on July 31.

You will need to complete your renewal as soon as possible in order to restart coverage.

In order to be considered for backdating of coverage, you must select "yes" to the question that asks if you need medical coverage for the last three months. Depending on program eligibility, there is a possibility your coverage will not be backdated. 

Submit your renewal on time and make sure your contact information is updated by using one of the following options:

1. This website uses a chatbot, KIERA, to make updating contact information easier than ever. You can click on the red chat bubble in the lower righthand corner of the screen and KIERA will help you update your contact information. 
2. The KanCare Clearinghouse: 1-800-792-4884 
3. The KanCare Self Service Portal “Access My KanCare” feature. You can log into the portal and link your medical case to your online account. If you do not have an account established, you can sign up by clicking the portal’s sign-up link.  

As long as your information was returned on time and complete, your coverage should not be impacted. You have 60 days (knowns as the review period) to complete and return your review.  

If you do not return it during the review period, you will enter the 90-day reconsideration period. This means your review still needs to be returned; your coverage will likely be discontinued, and your returned review will be treated as a new application.  

You, your guardian or an authorized representative can contact the KanCare Clearinghouse at 1-800-792-4884 within 60 days of your submission and request prior coverage. 

The question is in the review or the application in the following places:

Reviews:

• Modified Adjust Gross Income (MAGI) (family medical reviews): Section B.

Applications

• MAGI and non-MAGI applications: Section C.

There are two ways to check:

1. Use the KanCare Self-Service Portal by clicking "Access My KanCare". You will be prompted to log into the portal and will be able to review the status of your renewal.
2. Call the KanCare Clearinghouse at 1-800-792-4884. 

If your review was received prior to July 1, coverage may be backdated. The policy effective on July 1 applies to reviews received during the 90-day reconsideration period on or after July 1, 2025. 

If the review/information is received after July 1 and coverage had already been discontinued, the coverage will not automatically backdate. In order to be considered for backdating of coverage, you must select "yes" to the question that asks if you need medical coverage for the last three months. Depending on program eligibility, there is a possibility your coverage will not be backdated.  

There are times that additional information is needed in order to finish processing reviews. If this occurs, KanCare provides a deadline to submit that information. Members may request an extension if they need more time. 

If the requested information is late, there may be a gap in coverage. Submitting your review and supplemental information will ensure you do not lose coverage.