Volunteers are the heart of the KanCare Ombudsman program. Since the inception of the volunteer program in 2015 our volunteers assisted thousands of Kansans with questions ranging from where to send a Medicaid application, to the reason a consumer's services may have changed. The work our volunteers do is extremely valuable to the KanCare Ombudsman Office, and we would like to recognize them all for their unique service and dedication to our mission to help break the cycle of poverty through improving the quality of life and access to services for Medicaid eligible Kansans.