Calls received: 31,128
Average abandonment rate: 0.43%
Average speed to answer: 0:21 minutes
Average handle time: 10:53 minutes
Calls received: 33,265
Average abandonment rate: 0.96%
Average speed to answer: 0:44 minutes
Average handle time: 10:37 minutes
Calls received: 37,283
Average abandonment rate: 3.23%
Average speed to answer: 2:36 minutes
Average handle time: 10:21 minutes
Calls received: 32,336
Average abandonment rate: 1.50%
Average speed to answer: 1:16 minutes
Average handle time: 10:30 minutes
Calls received:35,277
Average abandonment rate: 6.99%
Average speed to answer: 6:00 minutes
Average handle time: 10:01 minutes
Calls received: 34,704
Average abandonment rate: 1.57%
Average speed to answer: 1:24 minutes
Average handle time: 10:43 minutes
Calls received: 31,308
Average abandonment rate: 0.96%
Average speed to answer: 44 seconds
Average handle time: 11:08 minutes
Calls received:37,350
Average abandonment rate: 2.96%
Average speed to answer: 2:20 minutes
Average handle time: 11:31 minutes
Calls received: 37,150
Average abandonment rate: 14.98%
Average speed to answer: 11 minutes
Average handle time: 11:28 minutes
Calls received: 38,115
Average abandonment rate:19.15%
Average speed to answer: 14 minutes
Average handle time: 11:13 minutes
Calls received: 37,533
Average abandonment rate: 29.83%
Average speed to answer: 24 minutes
Average handle time: 11:40 minutes
Abandonment rate: 53%
Average speed to answer: 43 minutes