Contact Us

Contact Us

• KanCare (800-792-4884) (Clearinghouse)

  • To apply by phone or if you have questions about applying for KanCare
  • To check on your application or if you are having problems with application process
  • For KanCare renewals of applications
  • To change the Responsible Party on your case
  • To update your address and get your information

• Managed Care Enrollment Center (866-305-5147)

  • To find out what managed care organization (MCO) you are assigned to
  • If you did not received an enrollment package
  • For reassignment or exceptions; to change your MCO

• KanCare Eligibility Families and Children (800-792-4884)

  FAX Applications to: 800-498-1255

• KanCare Eligibility Elderly and Persons With Disabilities (800-792-4884)

  FAX Applications to: 844-264-6285

• Premium Billing: (866-688-5009)

  For questions about paying bills (CHIP and Working Healthy)

• Aetna Customer Service (855-221-5656)

  Contact for these types of needs (these are just a few examples):

  • Haven’t received medical ID card/lost medical ID card
  • Change your primary care physician
  • To ask a question about a prescription drug
  • Find out if a service is covered
  • Help finding a doctor
  • To file a grievance or complaint about your MCO or one of it’s providers

  TTY: 711

• Sunflower Health Plan Customer Service (877-644-4623) (TTY: 711)

  Contact for these types of needs (these are just a few examples):

  • Haven’t received medical ID card/lost medical ID card
  • Change your primary care physician
  • To ask a question about a prescription drug
  • Find out if a service is covered
  • Help finding a doctor
  • To file a grievance or complaint about your MCO or one of it’s providers

  TTY:  711

• United HealthCare Customer Service (877-542-9238)

  Contact for these types of needs (these are just a few examples):

  • Haven’t received medical ID card/lost medical ID card
  • Change your primary care physician
  • To ask a question about a prescription drug
  • Find out if a service is covered
  • Help finding a doctor
  • To file a grievance or complaint about your MCO or one of it’s providers

  TTY: 711

• Consumer Contact Numbers

  See this consumer KanCare Contact List for information and phone numbers to get your questions answered. Not sure who to call? Who Should I Call - Consumers

• Kansas Dept for Aging and Disability Services (800-432-3535)

  KDADS Website
  (785-296-4986)

• Dept. for Children and Families (1-888-369-4777)

  TTY: 1-785-296-1491
  DCF Website

• KDHE/Department of Health Care Finance

  • KDHE.KanCare@ks.gov  or call 785-296-3982.

• Amerigroup contact numbers (Member 1-800-600-4441) (Provider 1-800-454-3730)

  FOR MEMBERS:  Call 1-800-600-4441

  FOR PROVIDERS 1-800-454-3730

  Reconsideration Appeal and State Fair Hearing information 

• KanCare Ombudsman Resources

  KanCare Ombudsman Resources

• KanCare Ombudsman Office (855-643-8180)

  Phone: 1-855-643-8180

  Relay: 711

  Email: Kancare.ombudsman@ks.gov

  Website: www.KanCareOmbudsman.ks.gov

   

  KanCare Ombudsman

  Do you have questions about Kansas Medicaid or KanCare?  Need help?

  Kansas Medicaid, known as KanCare, can be hard to understand.  The KanCare Ombudsman office can help with:

  • Answers to questions
  • Resolving issues
  • Understanding letters from KanCare
  • Responding when you disagree with a decision or change
  • Completing an application or renewal
  • Filing a complaint (grievance)
  • Filing an appeal or fair hearing
  • Learning about in-home services also called Home and Community Based Services (HCBS)