Contact Us

Contact Us

    • To apply by phone or if you have questions about applying for KanCare
    • To check on your application or if you are having problems with application process
    • For KanCare renewals of applications
    • To change the Responsible Party on your case
    • To update your address and get your information
    • To find out what managed care organization (MCO) you are assigned to
    • If you did not received an enrollment package
    • For reassignment or exceptions; to change your MCO
  • FAX Applications to: 800-498-1255
  • FAX Applications to: 844-264-6285
  • For questions about paying bills (CHIP and Working Healthy)

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY: 711

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY:  711

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY: 711
  • See this consumer KanCare Contact List for information and phone numbers to get your questions answered. Not sure who to call? Who Should I Call - Consumers
  • KDADS Website
    (785-296-4986)
  • TTY: 1-785-296-1491
    DCF Website

  • FOR MEMBERS:  Call 1-800-600-4441

    FOR PROVIDERS 1-800-454-3730

    Reconsideration Appeal and State Fair Hearing information 

  • Phone: 1-855-643-8180

    Relay: 711

    Email: Kancare.ombudsman@ks.gov

    Website: www.KanCareOmbudsman.ks.gov

     

    KanCare Ombudsman

    Do you have questions about Kansas Medicaid or KanCare?  Need help?

    Kansas Medicaid, known as KanCare, can be hard to understand.  The KanCare Ombudsman office can help with:

    • Answers to questions
    • Resolving issues
    • Understanding letters from KanCare
    • Responding when you disagree with a decision or change
    • Completing an application or renewal
    • Filing a complaint (grievance)
    • Filing an appeal or fair hearing
    • Learning about in-home services also called Home and Community Based Services (HCBS)