Contact Us

Contact Us

    • To apply by phone or if you have questions about applying for KanCare
    • To check on your application or if you are having problems with application process
    • For KanCare renewals of applications
    • To change the Responsible Party on your case
    • To update your address and get your information
    • To find out what managed care organization (MCO) you are assigned to
    • If you did not received an enrollment package
    • For reassignment or exceptions; to change your MCO
  • FAX Applications to: 800-498-1255
  • FAX Applications to: 844-264-6285
  • For questions about paying bills (CHIP and Working Healthy)

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY: 711

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY:  711

  • Contact for these types of needs (these are just a few examples):

    • Haven’t received medical ID card/lost medical ID card
    • Change your primary care physician
    • To ask a question about a prescription drug
    • Find out if a service is covered
    • Help finding a doctor
    • To file a grievance or complaint about your MCO or one of it’s providers
    TTY: 711
  • The KanCare Ombudsman provides an independent and confidential resource for Kansas Medicaid members’, with a primary focus on individuals participating in an HCBS waiver program or receiving other long-term care services through KanCare, and assists members in resolving their concerns.

    Email: Kancare.ombudsman@kdads.ks.gov
  • See this consumer KanCare Contact List for information and phone numbers to get your questions answered. Not sure who to call? Who Should I Call - Consumers
  • KDADS Website
    (785-296-4986)
  • TTY: 1-785-296-1491
    DCF Website

  • FOR MEMBERS:  Call 1-800-600-4441

    FOR PROVIDERS 1-800-454-3730

    Reconsideration Appeal and State Fair Hearing information