KanCare Ombudsman Office Survey and Listening Sessions

SURVEY

The KanCare Ombudsman Office helps Medicaid members and applicants with problems regarding their services, coverage, access and rights (for example: answering questions, resolving issues, understanding letters from KanCare, etc.)

The survey is to find out what our stakeholders think about how we are doing our job so we can make improvements. (Note: stakeholders include members, applicants, providers and others.)

The survey will take 5-10 minutes to complete and is anonymous.

The survey will be available until November 5, 2021. It is available in English and in Spanish.

Outcomes will be provided in the 2021 KanCare Ombudsman Annual Report.

CLICK HERE TO TAKE THE SURVEY

LISTENING SESSIONS

The KanCare Ombudsman Office will have five listening session by conference call to:

  • Share information about the KanCare Ombudsman Office
  • Ask stakeholders questions about how the office is doing (Note: stakeholders include members, applicants, providers and others)
  • Have a question and answer time for participants

When?      Save the Date

  • Tuesday, November 16, 2021
  • Wednesday, November 17, 2021
  • Thursday, November 18, 2021

Outcomes from the Listening Sessions will be provided in the 2021 KanCare Ombudsman Annual Report.

To accommodate people with disabilities, auxillary aides and services will be provided on request and reasonable modifications to policies and programs will be made.  To make an accommodation request contact Kerrie Bacon or call 785-296-6270.