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Frequently Asked Questions
How do I bill when maternity care spans over multiple MCOs?
Providers can use as a reference the KMAP professional manual section 8400 pg 8-21. In instances when a patient’s pregnancy is not covered by a single MCO, the provider will split bill previous/current MCO in accordance with the guidelines outlined in the
FAQ Maternity Care Split Billing.
Can providers still contact the State for help or to ask questions?
Yes, providers are encouraged to contact Provider Assistance at
800-933-6593
, or by email at
KanCare@kdheks.gov.
Do I submit claims to the three health plans or continue to submit them to the State’s MMIS?
The State will maintain a single, front-door billing interface where providers can submit claims. You can also submit claims to each health plan directly, or use an established commercial clearinghouse.
Do providers have any input into how KanCare operates?
Yes. The health plans have committees that will have provider representatives. Providers are also represented on the Governor’s KanCare Advisory Council.
Do providers have any input into how KanCare operates?
You must file your grievance or appeal with the MCO involved. Each of them has established processes that must meet federal regulations and will be described in their contract with you or their provider manual.
Are the MCOs incentivizing mail order pharmacy?
No, although they may offer it as an option for members.
Does each MCO have its own preferred drug list (PDL)?
No. The State will maintain the PDL.
Does each MCO have different medical necessity requirements?
All three must use the State definition outlined in Attachment C of the KanCare RFP, which is incorporated by reference into the contract with each health plan.
Do all three MCOs have the same prior authorization requirements?
The State requires each MCO to have transparent requirements so that providers will easily know what the requirements are.
If a claim is denied by a health plan, can I bill fee-for-service Medicaid?
No. You are responsible for obtaining authorization (if the health plan requires it for the service) and billing the KanCare MCO the member is enrolled in.
What is a “clean claim”?
A clean claim means one that can be processed without obtaining additional information from the provider of the service or from a third party.
What if the health plan doesn’t pay my claim quickly?
The contract with the MCOs and Kansas regulations require payment of all “clean claims” within 30 days. If you have repeated issues, providers are encouraged to speak with the MCO responsible and with KDHE.
If I don’t sign up with any MCO, can I still be a Medicaid provider?
Yes, you can; however, the services you provide may be limited to a very small Medicaid population or be considered “out-of-network” by the MCOs.
What if I don’t sign a contract with one of the MCOs?
If you don’t sign a contract with a specific health plan, you would be considered an “out-of-network” provider.
Were any consumers excluded from KanCare? I cannot find a health plan assignment for one of my consumers.
Yes. A small number of Medicaid consumers were excluded from KanCare. See this
Beneficiaries Excluded from KanCare
list for details.
How should providers bill for inpatient stays? What if the payer changes during an inpatient stay?
Providers should bill the payer responsible for a consumer’s care at the point of admission. This payer will be responsible for the entire inpatient stay. For example, if a consumer entered an inpatient facility on December 29 and was discharged on January 2, the provider should bill the payer who was responsible on December 29. However, any ancillary services received after the date of discharge should be billed to the responsible payer on the date of service.
Who do I call if I have questions?
If you have questions about the KanCare program we want you to get the information you need. See this
Contact List
for information and phone numbers to call to get your questions answered.
Links to Other FAQ Pages
Frequently Asked Questions During 2012-2013 Medicaid Reforms
Consumer FAQs
Notice of Privacy Practices
KDHE Notice of Privacy Practices