Volunteer Program

The KanCare Ombudsman Volunteer Program is designed to help serve KanCare members in resolving problems regarding their services, coverage, access and rights. The program is currently training volunteers in the Kansas City Metro area.

All volunteers are asked to complete an application, background check and interview. Accepted volunteers complete in-person training and shadow and experienced staff member prior to starting their service. They are tested after their training for competency on the following subjects: 

  • Handling of calls and levels of inquiries
  • Practice cases and case studies
  • Resources for beneficiaries
  • Processes – applications, benefits, and claims
  • Grievances, appeals and state fair hearings

Volunteers will do ongoing training on various topics as part of their continuing education for the volunteer team. To contact the Ombudsman Office or a volunteer near you call 855-643-8180 or email.
Picture of Hannah sitting at the volunteer desk with phone nearby

Volunteer Application

Thank you for your interest in the KanCare Ombudsman Volunteer Program. We are always excited to begin working with the new volunteers and look forward to contacting you.
  1. You may print the application from the PDF provided below and mail your completed application to:
    KanCare Ombudsman Satellite Office
    c/o Carolyn Coyne
    8915 Lenexa Drive
    Overland Park, KS 66214       
  2. Or call Carolyn Coyne, Volunteer Coordinator, (913) 942-3245
  3. Complete the Online Application to submit your application electronically.

Volunteer Testimonials

  • “As a retiree, I was looking for an opportunity to volunteer in a meaningful way and became aware of the KanCare Ombudsman's Office.  I had a lot to learn about Medicaid in order to answer questions and help people resolve those issues, and the Ombudsman's Team's support has been key.  They are always willing to help volunteers when we have questions or need assistance.  Callers often thank us as much for listening as for the actual problem solving.  I enjoy the challenge!”  - Mary, Volunteer since 2019