How do I report a change?

Changes can be reported in the Self-Service Portal. You must be logged in to report a change to your case.

You may also report changes over the phone at 1-800-792-4884. You can submit changes in writing by faxing them to 1-800-498-1255 for Family Medical Programs or 1-844-264-6285 for Elderly & Disabled Programs.

You may also mail them to KanCare Clearinghouse - PO Box 3599, Topeka, KS 66601.  Always include your name and case number on documents you send in. 

I got married. Will this affect my current coverage?

Getting married does not affect current coverage for many of our programs, although changes may occur at your next review. If your coverage is through a program for the elderly or disabled current coverage might be affected, but we would have to look at your individual case to know.

Everyone with an open case should report this change to us.

Can my new husband or wife receive coverage?

In some cases, yes, they can. You will need to contact us and make a request to add your spouse to your case. You may be asked to provide your Social Security number, date of birth, income, and resources. You can also report a change and upload documents on the Customer Self Service Portal.

I just had a baby or have a child that is now living with me. Can they be added to my current coverage?

In most cases, yes, they can. You will need to contact us and make a request to add your baby/child to your case. You may be asked to provide your Social Security number, date of birth, and income. You can also report a change and upload documents on the Customer Self Service Portal.

Can my premiums be reduced?

In some cases, premiums can be reduced or even removed. Events such as the loss of a job or the birth of a child can change how your premium is calculated. If you feel that your circumstances have changed since you applied (or since your last review), then you should contact us for more information.

I lost my job. Can I be covered now?

In some cases, yes, you can. If you were the sole source of income for your household and you have no other source of income, then it is likely that you could receive coverage. If you contact us and request coverage for yourself, a new determination can be made to see if you are eligible for coverage.

I found a job. Will I or my children lose our coverage?

Getting a job does not affect current coverage for many of our programs, although changes may occur at your next review. If your coverage is through a program for the Elderly or Disabled programs, current coverage might be affected but we would have to look at your individual case to know. Changes should be reported within 10 days of the change.

I'm pregnant. Can I be covered now?

Income guidelines are higher for pregnant women than for other non-pregnant adults. In order to be considered for coverage you will need to contact us and request coverage.

I've gotten health insurance through my job. Does this mean I, or my children, will lose coverage?

Health Insurance through an employer will not cause you or your children to lose your current coverage. You do need to let us know about this change. Your insurance through your job will become your primary insurance. Changes do sometimes happen at review.