Grievances

Member FFS Grievance?

• What is a FFS grievance?

  A grievance is defined as an expression of dissatisfaction about any Fee For Services matter including an adverse decision. 

• How do I submit a FFS grievance?

  The member or member’s authorized representative may submit a grievance either orally or in writing. The contractor cannot require a written form from the member or member’s representative for a grievance.

  • To submit a FFS grievance by telephone call:

    1-800-766-9012 – Members

    1-800-933-6593 - Providers

  • To submit a FFS grievance by fax send to:

    785-267-7687

  • To submit a FFS grievance by mail send to:

  DXC Technology

  Grievance and Appeals Team

  P.O. Box 3571

  Topeka, KS  66601-3571

• Is there a FFS Grievance form?

  No specific grievance form is required when submitting a FFS grievance.

• Is there a deadline for filing a FFS member grievance?

  No, a beneficiary, member or member’s authorized representative may submit a member grievance at any time.

• What is the process once a FFS grievance has been submitted?

  The FFS grievance will be resolved within 30 calendar days of receipt of the grievance from the FFS beneficiary.

  The resolution of the grievance will be communicated to the FFS beneficiary by telephone or letter.