The beneficiary or member or their authorized representative may submit a managed care grievance by telephone or in writing. The contractor cannot require a written form from the member or member’s representative for a grievance.
To submit a managed care grievance by telephone call:
Aetna 1-855-221-5656 or TTY 711
Sunflower 1-877-644-4623 or TTY 711
United 1-877-542-9238 or TTY 711
To submit a managed care grievance by fax sent to:
Aetna 1-833-857-7050
Sunflower 1-888-453-4755
United Healthcare Not Available
To submit a managed care grievance by mail sent to:
Aetna
Appeal and Grievance Department
9401 Indian Greek Parkway, Suite 1300
Overland Park, KS 66210
Sunflower
Quality Department; ;
8325 Lenexa Drive, Suite 200
Lenexa, KS 66214
United
Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
To submit a managed care grievance in person go to:
Aetna
Appeal and Grievance Department
9401 Indian Greek Parkway, Suite 1300
Overland Park, KS 66210
Sunflower
Quality Department
8325 Lenexa Drive, Suite 200
Lenexa, KS 66214
United
10895 Grandview Drive
Suite 200
Overland Park, KS 66210
Is there a form I can use?
No specific grievance form is required when submitting a member managed care grievance.