The provider or their authorized representative may submit a provider grievance either orally or in writing. The contractor cannot require a written form from the provider or their representative for a grievance.
To submit a managed care grievance by telephone call:
- Aetna: 1-855-221-5656
- Sunflower: 1-877-644-4623 TYY 711
- United: 1-877-542-9235
To submit a managed care grievance by fax send to:
- Aetna: 1-833-857-7050
- Sunflower: 1-888-453-4755
- United: Not Available
To submit a managed care grievance by mail send to:
To submit a managed care grievance in person go to:
Aetna
9401 Indian Creek Parkway Suite 1300
Overland Park, KS 66210
Sunflower Health Plan Quality Department
8325 Lenexa Drive
Lenexa, KS 66214
United Healthcare
10895 Grandview Drive, Suite 200
Overland Park, KS 66210